Service Delivery Director

PT Global Solutions Indonesia · 📍 Pangkal Pinang · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 50,000,000 - 70,000,000

PT Global Solutions Indonesia is seeking a dynamic and experienced Service Delivery Director to join our team in Pangkal Pinang. This role is pivotal in ensuring the smooth and efficient delivery of our services to our clients. We are looking for a leader who can drive our service delivery strategy, manage teams, and ensure high-quality service standards.

As a Service Delivery Director, you will be responsible for overseeing the delivery of services, managing a team of professionals, and ensuring that our clients receive the highest level of service. This role offers a competitive salary and a collaborative work environment.

If you are a seasoned professional with a proven track record in service delivery and team management, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Oversee the delivery of services to ensure client satisfaction and high-quality standards.
  • Manage and mentor a team of service delivery professionals.
  • Develop and implement service delivery strategies and plans.
  • Monitor and report on service delivery performance and KPIs.
  • Ensure compliance with company policies, procedures, and industry regulations.
  • Collaborate with other departments to ensure seamless service delivery.
  • Identify and address service delivery challenges and opportunities.
  • Drive continuous improvement in service delivery processes.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 10 years of experience in service delivery and team management.
  • Proven track record of successful service delivery projects.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of industry regulations and best practices.
  • Ability to work under pressure and meet tight deadlines.
  • Proficiency in English and Indonesian languages.

    • 🛠️ Keahlian

    <li>Leadership</li><li>Team Management</li><li>Service Delivery Strategy</li><li>Performance Monitoring</li><li>Compliance Management</li><li>Process Improvement</li><li>Problem Solving</li><li>Communication</li>
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